Privacy & Terms
Privacy Policy
Last updated: 31 August 2020
FIXMATE Inc. (“FixMate”, “we”, “us”, and
“our”) provides a variety of services and tools through our web applications (collectively, the
“Services”) and websites, including but not limited to www.fixmateapp.com and fixmate.app
(the “Site”). As you use the Services and interact with the Site, we collect and process
information from and about you in order to provide you with access to the Services and enhance your
experience. This Privacy Policy describes how we use, collect, and disclose information collected through
the Services and Site, as well as the choices and rights available to you with respect to the data we
maintain about you.
I. Controller
The data controller responsible for your personal information for the purposes of
the applicable European Union data protection law is:
FIXMATE Inc.
3971 Mainsail Court
Duluth, GA 30096 USA
If you have any questions or concerns about our use of your personal data, you may
contact our Data Protection Officer at privacy@fixmateapp.com.
II. What data do we collect?
We collect your personal information in order to provide our services. The types of
data we collect and process include:
- Full name
-
Contact information (work or home address; work, mobile, or home telephone
number; work or personal email address)
- Payment information
- IP address
- Log data
- Cookie data
-
Information related to maintenance issues, including property address, photos,
description, and associated communication
-
Engagement information (engagement and collaboration history; contractual
relationship information; inquiries, feedback, and comments; content contained in email exchanges with
us)
III. How do we collect your data?
You directly provide FixMate with the data we collect. We collect data and process
data when you:
- Create an account
- Change your account settings
- Use or view our website
- Use the FixMate web application
- Contact us via email
IV. For what purposes does FixMate process your personal data?
We process your personal information for the following purposes:
- To communicate with you
- To provide, troubleshoot, and improve our services.
-
To analyze performance, fix errors, and improve the effectiveness of our
services.
V. Recipients of personal data
We do not sell any of your personal data. In order to provide our services, we share data
with third parties from the following categories:
-
Other service users. If you interact with other users of the Service, those users may see your
name, address, and other information you make available.
-
Marketing communications. With your consent, or with an opportunity for you to withdraw consent, we
may share your information with third parties for marketing purposes, as permitted by law.
- Analytics services.
VI. Cookies
FixMate Inc. may use cookies, and other tracking technologies when
you visit our websites or use our web applications, including any other media form, media channel, mobile
website, or application related or connected thereto (collectively, the “Services”), to help
customize the Services and improve your experience.
We reserve the right to make changes to this Cookie Policy at any time and for any
reason. We will alert you about any changes by updating the “Last Updated” date of this Cookie
Policy. Any changes or modifications will be effective immediately upon posting the updated Cookie Policy on
the Site, and you waive the right to receive specific notice of each such change or modification.
You are encouraged to periodically review this Cookie Policy to stay informed of
updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have
accepted the changes in any revised Cookie Policy by your continued use of the Services after the date such
revised Cookie Policy is posted.
VII. Use of Cookies
A “cookie” is a string of information which assigns you a unique identifier that we
store on your computer. Your browser then provides that unique identifier to use each time you submit a
query to the Site. We use cookies to, among other things, keep track of services you have used, record
registration information, record your user preferences, keep you logged in, facilitate purchase procedures,
and track the pages you visit. Cookies help us understand how the Services are being used and improve your
user experience.
VIII. Types of Cookies
The following types of cookies may be used when you visit the Site or use the
Services.
Our Cookies
Our cookies are “first-party cookies,” and can be either permanent or
temporary. These are necessary cookies, without which the Services won't work properly or be able to
provide certain features and functionalities. Some of these may be manually disabled in your browser, but
may affect the functionality of the Services.
Analytics Cookies
We use our own cookies and/or third-party cookies to see how you use our services in
order to improve their performance. These cookies let us know what features of the Services and Site are
working the best and what features can be improved.
Personalization Cookies
Personalization cookies are used to recognize repeat visitors to the Site. We use
these cookies to record your browsing history, the pages you have visited, and your settings and preferences
each time you visit the Site.
Security Cookies
Security cookies help identify and prevent security risks. We use these cookies to
authenticate users and protect user data from unauthorized parties.
Site Management Cookies
Site management cookies are used to maintain your identity or session so that you are
not logged off unexpectedly, and any information you enter is retained from page to page. These cookies
cannot be turned off individually, but you can disable all cookies in your browser.
Third-Party Cookies
This site uses Google Analytics, a web analytics service provided by Google, Inc., used to
provide statistics and analysis about site usage, number of visits and their duration, and visitor
socio-demographic data. Further information about
Google’s privacy policy may be obtained from http://www.google.com/privacy.html.
IX. Control of Cookies
Most browsers are set to accept cookies by default. However, you can remove or reject cookies in
your browser’s settings. Please be aware that such action could affect the availability and
functionality of the Services or Site.
For more information on how to control cookies, check your browser or device’s
settings for how you can control or reject cookies, or visit the following links:
You may prevent your data being used by Google Analytics through the
Google Analytics Opt-Out Browser Add-On.
X. What are your rights?
Under the terms of the GDPR you have:
-
The right to access - You have the right to request
access to your personal data. You can access your personal information, including your name, address,
profile information, and payment options in the “Your account” section of the website.
-
The right to rectification - You have the right to
request that we correct inaccurate personal data.
-
The right to erasure - You have the right to
request that we erase your personal data.
-
The right to restrict processing - You have the
right to request that FixMate restrict the processing of your personal data, under certain
conditions.
-
The right to object to processing - You have the right
to object to FixMate’s processing of your personal data.
-
The right to data portability - You have the right to request
that we transfer the data that we
have collected to another organization, or directly to you.
Furthermore, you have the right to file a complaint with the Personal Data Protection
Office if you believe that your right to privacy has been violated.
If you wish to exercise any of these rights, please contact us at privacy@fixmateapp.com. If you make a
request, we will respond within one month.
XI. How long do we keep your personal information?
We keep your personal information for as long as it is necessary to enable your
continued use of our services and to fulfill the relevant purposes described in this Privacy Policy. We
retain the information tenants provide to us regarding maintenance issues, including photos and text
communication, in order to maintain an archived history of reported issues for our clients’
administrative purposes.
XII. Final provisions
By creating an account on our website, you acknowledge that you are aware of this
Privacy Policy and that you accept it in its entirety.
Our company keeps this Privacy Policy under regular review and will place any updates
on this web page.
If you have any concerns about our Privacy Policy or would like to exercise one of your data
protection rights, please do not hesitate to contact us.
Privacy Policy
Last updated: 31 August 2020
FIXMATE Inc. (“FixMate”, “we”, “us”, and “our”) provides a variety of services and tools through our web applications (collectively, the “Services”) and websites, including but not limited to www.fixmateapp.com and fixmate.app (the “Site”). As you use the Services and interact with the Site, we collect and process information from and about you in order to provide you with access to the Services and enhance your experience. This Privacy Policy describes how we use, collect, and disclose information collected through the Services and Site, as well as the choices and rights available to you with respect to the data we maintain about you.
I. Controller
The data controller responsible for your personal information for the purposes of the applicable European Union data protection law is:
FIXMATE Inc.
3971 Mainsail Court
Duluth, GA 30096 USA
If you have any questions or concerns about our use of your personal data, you may contact our Data Protection Officer at privacy@fixmateapp.com.
II. What data do we collect?
We collect your personal information in order to provide our services. The types of data we collect and process include:
- Full name
- Contact information (work or home address; work, mobile, or home telephone number; work or personal email address)
- Payment information
- IP address
- Log data
- Cookie data
- Information related to maintenance issues, including property address, photos, description, and associated communication
- Engagement information (engagement and collaboration history; contractual relationship information; inquiries, feedback, and comments; content contained in email exchanges with us)
III. How do we collect your data?
You directly provide FixMate with the data we collect. We collect data and process data when you:
- Create an account
- Change your account settings
- Use or view our website
- Use the FixMate web application
- Contact us via email
IV. For what purposes does FixMate process your personal data?
We process your personal information for the following purposes:
- To communicate with you
- To provide, troubleshoot, and improve our services.
- To analyze performance, fix errors, and improve the effectiveness of our services.
V. Recipients of personal data
We do not sell any of your personal data. In order to provide our services, we share data with third parties from the following categories:
- Other service users. If you interact with other users of the Service, those users may see your name, address, and other information you make available.
- Marketing communications. With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law.
- Analytics services.
VI. Cookies
FixMate Inc. may use cookies, and other tracking technologies when you visit our websites or use our web applications, including any other media form, media channel, mobile website, or application related or connected thereto (collectively, the “Services”), to help customize the Services and improve your experience.
We reserve the right to make changes to this Cookie Policy at any time and for any reason. We will alert you about any changes by updating the “Last Updated” date of this Cookie Policy. Any changes or modifications will be effective immediately upon posting the updated Cookie Policy on the Site, and you waive the right to receive specific notice of each such change or modification.
You are encouraged to periodically review this Cookie Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Cookie Policy by your continued use of the Services after the date such revised Cookie Policy is posted.
VII. Use of Cookies
A “cookie” is a string of information which assigns you a unique identifier that we store on your computer. Your browser then provides that unique identifier to use each time you submit a query to the Site. We use cookies to, among other things, keep track of services you have used, record registration information, record your user preferences, keep you logged in, facilitate purchase procedures, and track the pages you visit. Cookies help us understand how the Services are being used and improve your user experience.
VIII. Types of Cookies
The following types of cookies may be used when you visit the Site or use the Services.
Our Cookies
Our cookies are “first-party cookies,” and can be either permanent or temporary. These are necessary cookies, without which the Services won't work properly or be able to provide certain features and functionalities. Some of these may be manually disabled in your browser, but may affect the functionality of the Services.
Analytics Cookies
We use our own cookies and/or third-party cookies to see how you use our services in order to improve their performance. These cookies let us know what features of the Services and Site are working the best and what features can be improved.
Personalization Cookies
Personalization cookies are used to recognize repeat visitors to the Site. We use these cookies to record your browsing history, the pages you have visited, and your settings and preferences each time you visit the Site.
Security Cookies
Security cookies help identify and prevent security risks. We use these cookies to authenticate users and protect user data from unauthorized parties.
Site Management Cookies
Site management cookies are used to maintain your identity or session so that you are not logged off unexpectedly, and any information you enter is retained from page to page. These cookies cannot be turned off individually, but you can disable all cookies in your browser.
Third-Party Cookies
This site uses Google Analytics, a web analytics service provided by Google, Inc., used to provide statistics and analysis about site usage, number of visits and their duration, and visitor socio-demographic data. Further information about Google’s privacy policy may be obtained from http://www.google.com/privacy.html.
IX. Control of Cookies
Most browsers are set to accept cookies by default. However, you can remove or reject cookies in your browser’s settings. Please be aware that such action could affect the availability and functionality of the Services or Site.
For more information on how to control cookies, check your browser or device’s settings for how you can control or reject cookies, or visit the following links:
You may prevent your data being used by Google Analytics through the Google Analytics Opt-Out Browser Add-On.
X. What are your rights?
Under the terms of the GDPR you have:
- The right to access - You have the right to request access to your personal data. You can access your personal information, including your name, address, profile information, and payment options in the “Your account” section of the website.
- The right to rectification - You have the right to request that we correct inaccurate personal data.
- The right to erasure - You have the right to request that we erase your personal data.
- The right to restrict processing - You have the right to request that FixMate restrict the processing of your personal data, under certain conditions.
- The right to object to processing - You have the right to object to FixMate’s processing of your personal data.
- The right to data portability - You have the right to request that we transfer the data that we have collected to another organization, or directly to you.
Furthermore, you have the right to file a complaint with the Personal Data Protection Office if you believe that your right to privacy has been violated.
If you wish to exercise any of these rights, please contact us at privacy@fixmateapp.com. If you make a request, we will respond within one month.
XI. How long do we keep your personal information?
We keep your personal information for as long as it is necessary to enable your continued use of our services and to fulfill the relevant purposes described in this Privacy Policy. We retain the information tenants provide to us regarding maintenance issues, including photos and text communication, in order to maintain an archived history of reported issues for our clients’ administrative purposes.
XII. Final provisions
By creating an account on our website, you acknowledge that you are aware of this Privacy Policy and that you accept it in its entirety.
Our company keeps this Privacy Policy under regular review and will place any updates on this web page.
If you have any concerns about our Privacy Policy or would like to exercise one of your data protection rights, please do not hesitate to contact us.
