New
When a reporter submits a maintenance request, its status is New. You can choose to accept, reject, delete, or close the ticket.
Maintenance, managed.
FixMate streamlines communication and management, making it easier and faster to deal with maintenance issues. Stay on top of maintenance requests, save time and money, and keep your tenants happy.
Streamlined reporting
Easy communication
Status tracking, reports, and more
A lack of control over maintenance issues can have serious consequences.
A leaky faucet may be a minor problem if fixed early… but if left unaddressed for an extended period, a water leak can cause major damage and thousands of dollars lost.
To minimize risk and keep your tenants satisfied, you need a clear and efficient system for handling maintenance requests. That's why FixMate was created.
FixMate enables you to take back control.
Organization
See detailed information about each ticket, specify repair costs, schedule repairs, view reports, and more. Our organizational tools will help you handle maintenance requests more efficiently.
Communication
Thanks to our built-in messaging system, all communication for a ticket stays in one place. You can privately message the reporter, repairer, or other person associated with the ticket. There's also a place to write internal notes or messages for your team.
Progress tracking
Precise status tracking means you’ll always know what needs to be done next. Notifications will help you track ticket progress in real time, and a detailed timeline for each ticket is always available for future reference.
The tools you need, all in one place
FixMate’s organizational tools will help you manage and keep track of maintenance across your properties.
Organized and in control
Never lose track of a maintenance request again. Coordinate your management team and stay on top of maintenance issues with ease.
- See recent maintenance tickets and scheduled events at a glance on the Dashboard.
- Filter tickets to view by status, category, or date.
- Stay up-to-date with timely notifications about new tickets and messages.
One solution for all your properties
Add an unlimited number of properties and users to your account to manage and track maintenance across your properties.
- Easily add new properties and units.
- View detailed tickets for each unit.
- Manage tenants, owners, and repairers for each property.
See the big picture with reports
Reports and statistics help you see trends in your maintenance and repairs.
- Easily see outstanding tickets which need to be addressed.
- Track repair costs over time.
- See a history of maintenance across your properties.
Sign up for free today!
Up to 3 units completely free. No credit card required.
Try FixMate for freeHow does it work?
Select a feature to learn more.
The life of a ticket
Status tracking makes it easy to track ticket progress from start to finish.
Accepted
Once you have accepted the ticket, you can estimate the repair costs and then send the costs to the payer for approval.
Waiting for Approval
When you send the repair costs for approval, the payer will get a notification asking them to approve the costs.
Approved
The cost has been approved and you can now schedule a repair. You may contact the tenant using our in-app messaging system to confirm the date of the repair.
Scheduled
As soon as you have scheduled the maintenance, the reporter will be notified of the time and date of the scheduled repair.
Completed
The maintenance for the ticket has been completed.
Closed
The ticket has been closed and archived for future reference. You can close a ticket at any time.
Offer a higher standard of service for owners and tenants alike.
Owners
- Increase trust and communication. Property owners are kept informed with their own FixMate account, where they can view maintenance tickets and reports for the properties they own.
- Savings. Thanks to easy reporting, issues will be reported and resolved sooner, avoiding costly damage and saving everyone money.
Tenants
- Quick and easy reporting of maintenance issues
- Easy communication between tenants and management
- Higher level of tenant satisfaction and retention
Getting started is simple.
To make the transition as easy as possible for everyone, we provide ready-made informational materials to display in each property and unit.
- Stickers include instructions for use and a QR code for convenient reporting.
- A unique QR code is generated for each unit, including common areas.
- Reporting an issue is faster and easier than ever. Residents simply scan the code using their smartphone, and a maintenance ticket is opened with the unit information pre-filled.
Ready to get started?
Start using FixMate today! No credit card required, and up to 3 units completely free. Contact us to learn about our custom plans.
Get started Contact sales