FixMate The Agentic AI layer for systems you already run.
FixMate captures maintenance activity from every channel, at the point of issue, whether it's a reactive fix or a planned inspection, and feeds it directly into the systems you already use. Start simple, add modules, compound value.
- ✓ Blocked drain filter, cleared Resolved
- ✓ Loose hose connection, re-seated Resolved
Work orders get logged.
The knowledge behind them doesn't.
Missed maintenance windows
Scattered work orders and no visibility into what was actually done, or where the technician is.
Repeated investigation
Issue history isn't easy to find, so the same problems get diagnosed from scratch every time.
No crew visibility
In-house and outsourced technicians work from different tools, so status is never in one place.
Knowledge walks out the door
When a technician leaves or changes, the building's maintenance history leaves with them.
Steep learning curves
Complex software that needs training defeats the point of a field tool.
Unnecessary work
Without a shared record, gaps in knowledge turn into wasted site visits and rework.
FixMateFour products. One connected system.
Most operations have one problem costing them money right now, while the others can wait. Start there, and connect the rest as it makes sense. Every module you add makes the others sharper.
Coordination Agent Module
Coordinates intake, diagnosis, dispatch and follow-up in one automated workflow.
"We only find out it was not an emergency once the technician gets there."
Coordinators repeatedly request missing details, assess urgency, arrange access and follow up. Technicians are often dispatched without the necessary brief.
Every request is answered instantly, around the clock and in any language. Residents are guided through self-service where appropriate, while technicians receive a complete brief, improving first-time fix rates.
Unified Work Orders Module
Enables one team to manage work from every client system in one place.
"Every client wants us working inside their own system."
Jobs are scattered across portals, emails and spreadsheets. Information is re-entered, priorities compete, and you have no unified view of performance.
Work from every source is prioritized and managed in one place, with key updates returned to each client's system.
Planned Maintenance & Compliance Module
Keeps required work on schedule and compliance evidence ready.
"The check happened. Gathering the evidence is its own job."
Work orders and evidence are managed manually, leaving managers without a reliable, immediate record of what was completed, where and when.
Work orders are generated automatically, with photographs, readings, findings and approvals captured as a structured by-product of execution.
Reactive Maintenance Platform
A complete system, ready to use on its own or with any module.
"It is in three spreadsheets, an inbox and somebody's phone."
Your portfolio mapped in detail: building, floor, area, room, asset and sub-asset. A QR code on any asset. Built-in chat on every job, across residents, managers, owners and technicians.
Every module runs on top of it. Receive, assign, track and close every request in one system, in six languages.
The same record, from planning to close.
Technicians work from a queue built for the field. Everything they complete becomes the record management sees.
The resident guesses. You pay for the visit.
Almost every wasted dispatch starts with a reasonable-sounding guess from whoever reported the problem. FixMate answers the moment a request lands, at any hour and in any language, and asks the four questions a good coordinator would ask before anyone gets sent. The technician arrives with a diagnosis instead of a description.
- Answered instantly, day or night
- Diagnosed before dispatch
- Right trade, first visit
- Self-service where it fits
Your portfolio, unified across every system you run.
Every site keeps running what it already has. FixMate connects to each one, reads what's happening and writes back updates, so your team logs into a single dashboard instead of juggling multiple systems. No system gets replaced, no data gets duplicated, everyone works from the same picture.
- Every job in one dispatcher view, whatever system it came from
- Acknowledgement and resolution times written back automatically
- A shareable link into the FixMate timeline for anyone who needs the detail
- The client's system stays the official record. Nothing on their side breaks.
| Source | Job | State | SLA |
|---|---|---|---|
| CAFM | Lift out of service Northgate House · Core B |
New | 42m left |
Heating fault, 3 units Riverside Tower · Floor 7 |
In progress | 6h left | |
| Portal | Emergency lighting test due City House · Ground |
New | 2d left |
| API | Washing machine drain hose Riverside Tower · 812 |
Resolved | Met |
| CAFM | Door closer adjustment Northgate House · Level 3 |
In progress | 1d left |
Recurring maintenance that runs itself.
Define what needs to recur, where, how often and with which checklist. FixMate forecasts upcoming obligations, generates work orders automatically, and turns every completed round into structured asset history.
- One structured record per asset, per occurrence
- Findings become linked corrective tickets, traceable end to end
- Completion and approval stay separate, and the closed record is available as an inspection PDF
- Portfolio-level compliance visibility, always current
Built to be used, not just installed
No training required
Reporting is a QR scan. The technician workflow is a mobile-first web app anyone can pick up on day one.
Works with your existing crews
In-house and outsourced technicians work from the same task record, so nothing gets lost at the handoff.
Everything in one place
Status, history, evidence and communication live on one record instead of spread across tools.
Cloud-based, always accessible
Your portfolio's maintenance record is there whenever you need it, from any device, without logging into five different systems first.
Integrates, doesn't replace
Connects to the PMS, CAFM and ERP systems you already run across your portfolios.
Gets better with every job
FixMate AI compounds your maintenance history into knowledge that keeps paying off.
The more FixMate is used, the smarter it gets.
Included with every module. Every ticket, repair and PPM round adds to a growing record for each asset, so the knowledge stays with the building instead of the person who handled it.
More than matching similar wording.
FixMate ranks by context and outcome, not text similarity: the same site, asset or request type; guidance that was successful and approved; fixes that did not reopen shortly after.
A person always decides what becomes trusted knowledge. The system drafts, structures and suggests. AI-generated content stays labelled and separate until someone accepts it, which is what makes the guidance safe for whoever signs.
Work gets logged
Every request and inspection is captured against the specific asset, with minimal effort for whoever is reporting or fixing it.
The asset record grows
The third blockage on the same drainage stack. The contractor who responds reliably. The repair that failed again six weeks later.
A person validates it
Proposed knowledge is reviewed before it counts. Nothing enters the memory silently.
Guidance arrives before the technician does
Next time that asset needs attention, the brief already contains what has been tried and what is likely to fix it.
Made for the people accountable for a building's upkeep.
Real estate owners & operators
Portfolio-level visibility into maintenance status, compliance and cost across every property.
Facility management companies
One system to run reactive and planned maintenance across every building you manage.
Technical & maintenance teams
Manage crews of repairers and technicians, whether they're in-house, outsourced, or both.
What better coordination is worth.
The same costs run through every maintenance operation, scaled by portfolio size, coordination overhead and the cost of each avoidable visit.
Industry first-time fix averages around 75 to 80%, with the best operations approaching 88%. A failed first visit creates an average of 1.6 additional dispatches.2,3 A wasted visit in Europe costs somewhere between €120 and €170.4
If your technicians are salaried, this returns as capacity rather than cash. The same crew covers more work. That is the honest version, and for an operator with a growing portfolio it is usually the more valuable one.
Repeat visits are the easiest number to put a figure against, because they are the best documented. They are not the largest.
Coordination time
An experienced coordinator typically handles 30 to 40 work orders a week, each requiring 6 to 10 separate touches. Maintenance coordination can consume 30 to 40% of a property manager's working day.5,6 None of this appears in the figure above.
Avoidable dispatches
A share of requests are resolved at intake and never become a dispatch at all. A larger share of reported after-hours emergencies turn out not to be emergencies, and could safely have waited for regular service hours. Not in the figure above either.
Evidence assembly
Days spent collecting records before an inspection or an audit, replaced by evidence captured as the work is completed. Also not counted.
Find the opportunity in your operation.
Every operation leaks money. How much, and where, is different every time.
Let us look at one portfolio and one recent month of your operational reality. We'll measure the coordination load, the avoidable dispatches, the repeat visits and the evidence still assembled by hand, then show you where FixMate has the strongest ROI case.
- Achievable savings for your own portfolio
- The module with the strongest starting case
- Success measures for a first deployment
You get a clear starting point, based on your own numbers.
Book a Maintenance Opportunity Review
One portfolio. One month of data. One quantified starting point.
Get in touch- Housing Ombudsman, Repairing Trust, June 2025.
- Aberdeen Group benchmarks, reported by Fieldpoint.
- Comparesoft, first-time fix benchmarks.
- Inside Housing and Localz survey of missed repairs appointments; Made Tech, cost per missed appointment.
- Revaya, maintenance coordinator capacity.
- Veyra Group, work-order touches.
- Hemlane, Rental Property Maintenance Requests, 2026: 3.23 requests per multifamily unit annually; example uses 3.
