Property maintenance made easy
Never lose track of a maintenance request again. Save time and money with an efficient system for reporting, tracking, and managing maintenance requests. Communication with all parties built in.
Why FixMate
A cloud-based solution for managing maintenance requests
With an intuitive app for reporters and an advanced admin environment for managers, dealing with maintenance requests is faster and easier than ever.
- Better information flow between manager, tenant, owner, and repairer
- Increased efficiency means time and money saved
- A higher standard of service for tenants
Organization
Track repair costs, write internal notes, and schedule repairs - all in one convenient place. See an overview of tickets and scheduled events on your personal dashboard.
Communication
With our built-in messaging system, you can privately message the reporter, repairer, or other person associated with the ticket. You can also write internal notes or messages for your team.
Information
Each maintenance ticket has everything you need to know, including the type and location of the problem, photos, and a description. Stay informed with timely notifications and emails.
Progress tracking
Use 8 status categories to keep track of ticket progress, and see a detailed status timeline for up-to-date information on each ticket.
Reports
Keep track of the big picture with the help of reports and graphs. The ageing report enables you to easily see outstanding tickets that need to be addressed.
Onboarding
Get tenants on board as quickly as possible. We provide pre-made informational materials to display in each property, including instructions for use and QR codes for convenient reporting.
Sign up for free today!
Up to 3 units completely free. No credit card required.
Try FixMate for freeHow it works
With FixMate, property maintenance is a cinch
FixMate can be accessed from any device, anywhere you have an internet connection. It is fully cloud-based so there's nothing to install. No downloading, no installation, no hassles.
The FixMate Management app is the admin environment for property managers. It requires no installation and can be accessed on any computer and any browser. This means your management team can stay on top of maintenance whenever, wherever.
The FixMate Reporter app makes it easy for tenants to report an issue and communicate with management personnel. With a mobile phone in almost everyone’s pocket, there’s no simpler way to make a maintenance request. The mobile-optimized web app requires no installation, and creating a ticket only takes a minute.
Designed by and built for…
Property Managers
Owners
Tenants
With three types of accounts, there's something for everyone.
Property Managers
Owners
Tenants
No matter how many properties you own or manage, FixMate has the maintenance solution for you. Manager, owner, tenant, or all three — we’ve got you covered thanks to our flexible setup possibilities. Each type of account can be associated with any number of properties or units.
Property managers
Manage maintenance requests and repairs in one convenient place
- Organize and control maintenance across all your properties.
- Easily communicate with tenants, repairers, and owners thanks to the built-in messaging system.
- See detailed reports for all of the properties you manage.
- Work more efficiently, save employee time, and save money.
Owners
Stay informed about the maintenance in your properties
- Track the status of each ticket and always know who has the ball.
- Thanks to easy reporting, issues will be reported and resolved sooner, saving money and avoiding costly damage.
- Save money on repairs. Having a precisely categorized description and photos of the issue eliminates the unnecessary first visit of the repair professional.
- For even more control, you can purchase the FixMate Management software and get all the features available to property managers.
Tenants
Make a maintenance request in just a minute
- Report the problem using our intuitive icon-based app, take a photo, and add a description. It’s a breeze and only takes a minute.
- Use your mobile phone, tablet, or computer to create a ticket anytime, anywhere.
- Easily communicate with management using the built-in messaging system.
- Track ticket progress and get notified about status changes.
Ready to get started?
Start using FixMate today! No credit card required and up to 3 units completely free. Contact us to learn about our custom plans.